Factual corrections, privacy requests, partnership enquiries and general feedback. This page gives the right address and the expected turnaround for each type of contact, so your message reaches the right place first time.
A point that saves time: we are not Casiny Casino. casinycasinoo.net is an independent review platform covering Casiny — we do not operate the casino, hold player accounts, process deposits or withdrawals, or make decisions about bonuses, KYC outcomes or account closures. If your question involves something that happened inside a casino account — a stuck withdrawal, a disputed bonus void, a closed account — the right first contact is Casiny's own live-chat support. If the operator cannot resolve it, the escalation route is the Tobique Gaming Authority. The Is It Legit section of the main review explains why.
For everything relating to this review platform — the content, the methodology, our data practices or the commercial model — you are in the right place. The site's scope is described on the About page; the review is by Heath Sullivan. Use of the site is subject to our terms and conditions and cookie policy, with scoring logic at how we rate casinos.
| Topic | Expected response | |
|---|---|---|
| Editorial corrections, outdated figures, broken links | [email protected] | Under 48 hours |
| Privacy requests (access, correction, deletion) | [email protected] | Up to 30 calendar days |
| Partnerships, press, operator affiliate relations | [email protected] | 5–10 business days |
| Tip-offs on payout delays, T&C changes, operator issues | [email protected] | Under 48 hours |
| General feedback | [email protected] | Within one week where possible |
All enquiries arrive in the same inbox and are routed internally. Including a descriptive subject line helps with prioritisation — editorial corrections and payout tip-offs go to the front of the queue.
If a figure in the Casiny review no longer matches the live cashier, or if you have evidence that a claim is wrong, please send us the following: the specific section and claim, the correct information, and any supporting evidence — a screenshot of the current cashier page, a copy of current T&C language or a support-chat transcript all work. Corrections confirmed against a primary source are typically live on the page within 48 hours, with a visible timestamped correction note added at the top of the affected section. The full correction process is at the editorial policy.
Reader tip-offs are the single most reliable mechanism for catching operator changes between our scheduled six-monthly re-tests. There is no financial reward for a verified tip-off, but every one that stands up spares future readers from acting on stale data — which is the point of the site.
Under Australia's Privacy Act 1988 and the Australian Privacy Principles — and, where it applies, the EU General Data Protection Regulation — you have the right to access, correct and delete personal data we hold about you. Send requests to [email protected] with "Privacy" in the subject line. The standard response window is up to 30 calendar days. To make the request easy to action, include: the email address(es) you have previously used to contact us, approximately when you last made contact, and the specific action you are requesting — access, correction or deletion. We will verify your identity before releasing any personal information. The full breakdown of what we collect and how long we retain it is at the privacy policy page.
We are happy to discuss commercial arrangements with operator affiliate teams, payment providers, game studios and compliance consultancies on a transparent basis. We do not accept paid placements presented as independent editorial content, guest posts from affiliate agencies, "score lift" requests, or operator-written copy substituted for our test findings. The commercial model we work under — and the structural firewall between it and editorial decisions — is set out at the affiliate disclosure page.
If you operate an affiliate programme for an AU-facing online casino and want to discuss future review coverage, we are open to that conversation — but only after the two-week funded test cycle described in how we test casinos has run its course. We do not publish coverage of operators we have not personally tested with real money.
If you are reaching out because gambling has stopped being enjoyable or is causing harm, please do not wait for a reply from us — free confidential support is available right now, 24 hours a day, from Gambling Help Online on 1800 858 858. For self-exclusion from Australian-licensed operators, BetStop is the national register. The full Australian support directory — services, phone numbers, website links — is at our responsible gambling page.
